Maids and Mops, LLC. Terms of Service
Working hard for you to get a great service experience.
- Cleaning Supplies: We bring all the cleaning supplies
- Arrival Window: All booking slots please allow between two 2 hours arrival window. For example if you choose 8:00AM, the crew may show up between 8:00am to 10:00 am, that is the 2 hour arrival window in which we may arrive. We will call or text you If under the rare circumstances we are running even late.
- ** Cleaning Time: The first cleaning is quoted based on a normal home condition. If your home requires special attention we will either need to extend our time at an hourly rate or prioritize our cleaning.
- Late Cancellations: For all recurring cleanings a 50% fee will be charged if our cleaners are unable to access the home or there is a cancellation after 5pm two days before your service. For all one time cleanings a 50% cancellation fee will be charged if the cleaners are unable to access the home or if there is a cancellation after 5pm two days before your service. We reserve the right to refuse cleaning of your home if we encounter anything that could cause danger to our cleaners. This could include but is not limited to: mold, hoarding, abnormal buildup, etc.
- You must report any problems within 24 hours in order to take advantage of our MAIDS AND MOPS, LLC. Quality Clean Guarantee.
- Standard Cancellation Fee:
Maids and Mops, LLC reserves the right to assess up to 50% cancellation fee if a clean is cancelled after 5pm two days before your service. We reserve a time specially for you and are often unable to fill the vacant timeslot. Please be sure
to provide entry instructions if you will not be home. We reserve the right to charge our standard cancellation fee for all lock-outs.
- Cleaning Supplies / Equipment
Maids and Mops, LLC provides products and nearly all equipment required for cleaning your home. It is required that your home has running water and working electric outlets. We reserve the right to charge our standard cancellation fee if we are not provided with running water or electricity. Our cleaners are not allowed to climb past the second step of a step stool. If you would like us to use specialty products (e.g., simply green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions. We are not responsible for ANY damage caused by cleaning products provided by the customer.
- Cleaning Guarantee
Our work is done to demanding specifications and we will provide a 48-hour guarantee. This guarantee covers any work under Maintenance Housekeeping for ongoing service OR under Full-Service Housekeeping on an initial or moveout service. This only applies to whole home cleanings and not hourly services. It is your responsibility to notify the company of any problem within this time period; a phone call, email, or satisfaction survey response will be sufficient. We will come back to your house for an inspection and correct the problem as soon as our schedule allows. A discount will only be given after the re-clean if you are still completely unsatisfied. We will make every effort to be reasonable, but your house will not be re-cleaned if there is evidence family members, contractors, or pets dirtied newly washed floors, mirrors, etc.
Booking a service online doesn’t guarantee you a spot for that date/time. Your booking is not confirmed until you have completed a confirmation phone call and/or received a confirmation email.
- Price & Time Adjustments
If the pricing calculator underestimates the price of your cleaning and the condition of your home is worse than predicted we do have permission to either
adjust the price or refuse the service. You will be notified by our management if they do not have time to complete the cleaning in the time allotted via phone call. You will have the option to either have them prioritize the areas you would like or to extend the cleaning at our hourly rate.
We have been trained in the proper and safe handling of items in homes. Unfortunately, accidents still occur occasionally. If this happens, you will be notified by our technician, or left a note, and given a phone call. Reimbursement will be made up to $250 with a copy of your replacement receipt or a quote on replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to Maids and Mops, LLC BEFORE service begins. We reserve the right not to touch an item. Reimbursement for items over $250 may be handled by our insurance company. All damage must be reported within 24 hours. We will contact you after notification. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.
The best protection is precaution. Please DO NOT leave out any money or valuables which could be lost or taken. When we find valuables left out we will clean around them. You are protected from theft by a Janitorial Bond. If a theft is suspected, our bond requires that you file a police report with your local authorities before contacting Maids and Mops, LLC.
- Direct Hiring of Our Cleaning Technicians
Maids and Mops, LLC invests heavily in procurement to find quality cleaners. Hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $500.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.
Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Maids and Mops, LLC is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Maids and Mops, LLC (when applicable), but also by United States Federal and Local Laws.
- Staff Safety
Maids and Mops, LLC reserves the right to remove its cleaners from your home should the environment become unsafe, our cancellation policy will apply.
We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Maids and Mops, LLC reserves the right to remove its cleaners from your home. If a cleaner leaves your home prior to completion, Maids and Mops, LLC will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
- Right to Refuse Service
Cleaning Technicians have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the standard cancellation fee.
We require all non-decorative items to be picked up off of the floor and furniture that is not normally used to store items. Our rule of thumb is that the cleaners have 60 seconds to organize in each room or they are to pile any clutter in one are and clean around it.
Please make your best effort to clean up dishes and utensils before we arrive, if there is a significant amount of dish washing to be done by hand a surcharge may be added to the service.
- Large and Heavy items
For safety and liability reasons, Maids and Mops, LLC will not allow its Cleaning Professionals to lift or move heavy items or furniture.
- Satisfaction Policy
Maids and Mops, LLC cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Maids and Mops LLC does not provide mold remediation and cannot be liable for any mold related risks in client home. Maids and Mops, LLC does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
For homes with only paid parking available within a 3 block radius we may ask to add the cost of parking onto the service.
- Referral Agency
Maids and Mops, LLC acts as a Referral Agency for independent cleaners and domestic workers. Maids and Mops, LLC is not the employer of the domestic worker it has referred to you. We provide scheduling and support services, while the independent cleaners and domestic workers provide the cleaning service itself. For additional information contact your local Employment Development and the Internal Revenue Service.
Website Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
- Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Maids and Mops, LLC’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Spekless Cleaning’s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maids and Mops, LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must
destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Maids and Mops, LLC’s web site are provided “as is”. Maids and Mops, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maids and Mops, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Maids and Mops, LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maids and Mops, LLC’s Internet site, even if Maids and Mops, LLC or a Maids and Mops, LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- Revisions and Errata
The materials appearing on Maids and Mops, LLC’s web site could include technical, typographical, or photographic errors. Maids and Mops, LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Maids and Mops, LLC may make changes to the materials contained on its web site at any time without notice. Maids and Mops, LLC does not, however, make any commitment to update the materials.
Maids and Mops, LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion
of any link does not imply endorsement by Maids and Mops, LLC of the site. Use of any such linked web site is at the user’s own risk.
- Governing Law
Any claim relating to Maids and Mops, LLC’s web site shall be governed by the laws of the State of Virginia without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.