Frequent Answers and Questions regarding our house cleaning services.
GETTING STARTED
Looking for House Cleaning services online? Simply sign up at Maids and Mops, LLC. and the system will walk you through the set up process step-by-step. Book Now!
we do perform our cleaning services in Washington DC north east, south east and north west, Northern Virginia, Arlington, Alexandria, old town, Fairfax, Loudoun and Maryland Rockville, Silver Springs, Upper Marlboro areas.
Standard cleaning covers everything that involves cleaning a home or apartment. vacuuming and moping floors, cleaning bathrooms, kitchen, living room, dusting, and more. We do offer extra services like inside oven/refrigerator, walls, inside cabinets, move in/out or after construction cleaning.
Yes, we do provide supplies and equipment, however, we are also open to use your own supplies upon request.
We are here to help you achieve all your cleaning needs, the answer is definitely YES, you are more than welcome to setup any extra service any time you require it.
MANAGE YOUR ACCOUNT
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Login into your account, Click on manage addresses, and then edit your address information. finally save changes.
Login into your account, Click on BILLING INFO, and then provide your new credit card information. finally click on ADD CREDIT CARD bottom.
It is super easy to book us online. just fill out our booking form, pickup the service you need to be performed and provide your payment information. you will receive a confirmation email and we will show up the day you have pointed.
PRICING & POLICIES
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
TRUST & SAFETY
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Your billing information is completely secure. We don’t keep any record of your financial information. we handle all credit card payments through Stripe, a third part company who manage your payments and keep your cc info safe and secure.
Absolutely yes. All of our maids pass a strict selection process to be part of WCYH, and we background and reference checked everyone.
If you’re not happy with your cleaning service, we will go back and re-clean within a 7 day window. if you are still not happy after our second performance, we will refund your money.
If something is not done to your expectations, please contact us. a We’ll make it right performing a cleaning (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.